Getting started
New to self-custody? We can walk you through creating a wallet, restoring on a new device, and understanding your dashboard.
We're here to help
Support that respects your security
Real humans, clear answers, and a direct line when you need guidance with Xlliance.io.
What we can help with
Our team assists with account access, wallet setup, transaction questions, display issues, and general product guidance.
We respond as quickly as possible — most requests receive a reply within one business day.
Transactions & networks
Questions about pending transfers, network fees, supported chains, or token visibility — we help you interpret what you see on-chain.
Account & access
Locked out or switching devices? We guide you through safe recovery steps without ever asking for sensitive secrets.
Our support promise
Xlliance.io support will never ask for your password, recovery words, or remote access to your device.
If anyone claiming to be support requests that information, stop and contact us through this page instead.
- Human review of every support request
- No outsourced ticket farms reading your messages
- Clear escalation path for urgent issues
- Privacy-respecting handling of your contact details
Before you write
Including your registered email, the network involved, and a transaction ID (if applicable) helps us resolve your case faster.
For security incidents, email security@Xlliance.io directly with the subject line “Security report”.
Official Telegram
Announcements, community support, and FAQ links — all from verified Xlliance accounts.
Official channelProduct news, security notices, and updates from @XllianceOfficial.Support groupAsk questions in the official community. Admins never DM first.Support botStart the bot in private chat for quick links and FAQ answers.
We never ask for your recovery phrase, password, or remote access. Ignore anyone who DMs you claiming to be Xlliance support.
Send us a message
Complete the form below. You can submit through Xlliance.io or open your own email app with everything filled in.
Prefer email? Reach us at support@Xlliance.io
Email: support@Xlliance.io
Explore Xlliance.io while you wait
Review our security practices, system status, and privacy commitments — transparency is part of the product.